Shipping policy

1. Acceptance of Terms
By placing an order with Wardevil, the Customer expressly and irrevocably accepts the shipping terms and conditions set forth herein, which are considered an integral part of the purchase agreement.

2. Order Processing
2.1. All orders are subject to a processing and inventory verification period of two (2) to four (4) business days, counted from payment confirmation.
2.2. Wardevil is not responsible for delays in order processing caused by events beyond our control, including but not limited to: inventory shortages, adverse weather conditions, logistics issues, or force majeure events.

3. Shipping Times and Methods
3.1. Once an order has been processed, delivery to the carrier's final destination typically takes nine (9) to twelve (12) business days. This timeframe is an estimate and does not constitute a guarantee of delivery by a specific date.
3.2. Delivery timeframes begin counting from the shipping confirmation issued by Wardevil, not from the date of purchase.

4. Shipment Coverage and Insurance
4.1. All shipments include tracking via a tracking number and basic insurance against total loss or damage during transit, up to the declared value of the merchandise.
4.2. Insurance does NOT cover:

  • Partial or cosmetic damage to the outer packaging
  • Partial theft of contents after the package has been delivered
  • Errors in the shipping address provided by the Customer
  • Packages unclaimed or abandoned at delivery points
  • Damage resulting from improper handling by the Customer

5. Customer Verification and Responsibility
5.1. It is the Customer's sole responsibility to:

  • Verify that shipping information is correct and complete
  • Be available at the delivery address during the estimated delivery window
  • Inspect the package upon delivery and immediately report any irregularities
    5.2. Wardevil is not responsible for packages lost or delivered incorrectly due to incorrect or incomplete information provided by the Customer.

6. Claims Procedure
6.1. To make an insurance claim valid, the Customer must:

  • Notify us in writing within 48 hours of the estimated delivery date for lost packages
  • Provide photographic evidence of damage to the original packaging for damaged packages
  • Provide all documentation requested by the shipping carrier
    6.2. All claims are subject to investigation by the shipping carrier, and Wardevil reserves the right to determine the validity of any claim.

7. Additional Costs
7.1. Shipping costs shown at checkout are calculated based on destination and package weight.
7.2. Any additional costs resulting from redirection, failed delivery attempts, storage, or import duties are the sole responsibility of the Customer.

8. Policy Modifications
Wardevil reserves the right to modify this Shipping Policy at any time, with changes to be published on our website.

9. Express Acceptance
By completing a purchase, the Customer affirms that they have read, understood, and irrevocably accept all terms set forth herein.

For questions regarding your shipment, contact us at wardevil@brayvox.com.